Case Studies

Our expertise lies in the ability to troubleshoot difficult problems on the spot and provide solutions when all hope seems lost. Take for instance some of these troublesome cases which were resolved to client satisfaction.


  • Mike is a new employee. All the office computers were purchased at the same time and each employee does the same work. However, Mike’s computer is much slower.

Click here to see how we resolved Mike's problem

As Mike did most of the same work as others in the office, and his PC was purchased at the same time, we could suspect immediately that it was either his usage of the computer, or a specific piece of software running on the computer, which was causing a change in its behavior. Looking around at the application list, we found some non-office elements installed which were loading and attempting to take memory. Some of these included Skype, Dropbox, Bittorrent, Microsoft Search, Google Earth and Google Desktop.

As Mike was a new employee we determined that the previous user of the PC had loaded these items onto their computer . Once we un-installed the applications, Mike’s memory and processor were freed up to do other tasks like performing actual work during working hours, instead of endlessly attempting to index data that wasn’t useful.

As IT administrators, examples like these are simply part and parcel of what we do every day. As our customers, it is the least you should expect of a competent desktop administrator.

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  • Jim’s firm has a file sharing server, but when more than one person attempts to load Quickbooks or ACT,  the system freezes and only one person can work.

See how we brought Jan's firm back to life

Upon arriving, we could clearly see that if only 1 user was connected to the server, the applications ran at normal speed. This is typical of any normal set in getting access for one computer to a single file. However, once other users attempt to open the file, the server’s workload increases more than twofold for each connection. The reason is that each user needs to load most of the entire database in order to seamlessly open the applications as designed.

For smaller companies that have purchased the simplest type of file server, such as a NAS (Network Attached Storage), or the lower line of Dell models, they tend to sacrifice disk speed and redundancy in exchange for cost. In this case we realized that not only was Jim’s file server unable to handle many requests because it had a standard desktop hard-drive installed, but it only had one drive – which meant in case of failure all of their files would be lost.

With Jim’s approval we purchased a hard drive that could access the data at 10 times the original speed of the first, along with a controller that would keep a copy of the data on a second drive in case the first failed. Now their office applications could run faster, even with several users connected, and they were no longer waiting to share files on their own server.

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  • Marcy Medical Center is running a large database solution for over 500 doctors and their staff to enter patient billing and codes. Their server load has exceeded their original capacity and they want cost-effective solutions that can scale them through the next 1,000 users of growth over the next five years.

Find out how we improved Marcy's bottom line

Marcy’s system was setup for them only 3 years ago, but already their systems are bulging at the seams and users can no longer access patient data without significant lag. The existing hardware is good, but unscalable and was designed for a very static database. Their only option is to buy a new server, but they don’t want to be put in the same predicament three years from now. As they had budgeted 3 years ago for the server for at least 5 years they do not have much in the way of funds but realize that replacement is the only option for growth.

Our first most immediate issue was the problem of portability. If Marcy had built this system on a platform that could be relocated and upgraded, their cost to migrate would have been largely mitigated. Our first step to making them more flexible in growth was to Virtualize their infrastructure.

Next, we noticed their system was a very robust HP server, but with limited storage and memory slots, it could only go so far. We custom-built a highly scalable server which could hold ten times more memory, and using a SAN (Storage Area Network), connect to a large array of disks without needing to replace any server hardware.

Once we scaled them in this manner with a storage solution, robust server and virtualized infrastructure, they could now grow at any rate without incident, port their data to anywhere in the world, and build highly scalable and redundant solutions to allow them to host tens of thousands, rather than a few hundred users. The total cost of the new solution was the same as the one they had paid for only 3 years earlier, with potential that far outweighed their previous provider’s understanding of technology.

 

We’ve helped hundreds of businesses recover from the problems they saw as essential to their business. How can we help your company today? We offer a free consultation and can start reviewing your systems right now.

 

Contact us today. We promise you’ll be happy you did.