Service Packages

 


Hours

Days

Support

Response

Tech

Phone

Email

Satisfaction

Commit

Usage

NYC Ready

9 AM to 5 PM

Monday – Friday

Remote

Within 2 Hours

Level I and II Support

Main 212 Number

General Support

Always

1 Year contract

First 40 hours free

NYC Onsite

8 AM to 5:30 PM

Monday – Friday ++

Remote + Onsite

Withing 30 minutes

Level II support

Main 212 and Level II

Designated Tech

Always or money back

1 year, 1st quarter trial

First 80 hours free

NYC Premium

24 Hours standby

7 Days a week

Always Onsite

Immediate

Level III Tech

Main & L2 Phones

Premium Address

Guaranteed

Quarterly contract

160 hours free

Most IT companies can’t even tell you how much a service contract costs over the phone, because they have salesmen who need to make commission and simply try to get the highest prices out of each client.

At our firm, we’re committed to making certain all of our clients experience our amazing support at price levels in line with their expectations. There’s no need to call us up and ask for pricing when everything you need is below:

Mention Code ITCNY and get an instant 10% off your order!

**Note that all service contracts use hours as consumables. Billable rate after usage of hours is $150 per hour for most support incidents during working hours. Service contract is a guarantee of usable hours and support level for the life of the contract.